Shipping policy

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been shipped, you will receive a confirmation email with tracking information.

2. Shipping Times

Estimated delivery times:

  • United States: 5–10 business days
  • International: 7–15 business days

Please note that these are estimated timeframes and may vary depending on your location and external factors.

3. Shipping Costs

Shipping costs are calculated at checkout.

We may offer free shipping promotions from time to time.

4. Order Tracking

Once your order ships, you will receive a tracking number via email.

Please allow 24–48 hours for tracking updates to appear.

5. Delays

While we work hard to deliver your order on time, delays may occur due to:

  • Carrier issues
  • Weather conditions
  • Customs processing (for international orders)

We appreciate your patience in these situations.

6. Incorrect Address

Please ensure that your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrectly entered addresses.

7. Lost or Stolen Packages

If your package is marked as delivered but you did not receive it:

We will do our best to assist you.

8. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with photos of the issue.

We will arrange a replacement or refund.