Refund policy

1. Overview

At Quiet Crave, we want you to feel confident in your purchase.

If you’re not satisfied with your order, we’re here to help.

2. Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original packaging
  • Proof of purchase is required

To start a return, please contact us at:
📧 support@yourbrand.com

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method
  • Please allow 5–10 business days for the refund to appear

4. Non-Returnable Items

For safety and hygiene reasons, we do not accept returns on:

  • Opened or used consumable products

5. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the issue.

We will gladly send a replacement or issue a refund.

6. Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Original shipping fees are non-refundable

7. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your payment provider

If the issue persists, contact us at:
📧 support@yourbrand.com

8. Exchanges

We only replace items if they are defective or damaged.